Shipping Policy

Last updated: September 1, 2026

Order Processing

Orders are typically processed within 1-3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. public holidays. During peak seasons, new product launches, or promotional periods, processing may take longer.

Shipping Destinations

Available shipping destinations are shown at checkout. If your address is not supported at checkout, please contact us before placing an order.

Shipping Methods

Available shipping methods and estimated costs are displayed during checkout when applicable. Kemeco Lighting may use standard ground shipping or other carrier services depending on product size, destination, and warehouse availability.

Estimated Shipping Time

Estimated delivery time depends on the destination, selected shipping method, carrier schedule, and local delivery conditions. Most U.S. domestic orders are expected to arrive within several business days after shipment, but delivery dates are estimates and are not guaranteed unless a specific guaranteed service is shown at checkout.

Tracking Information

When your order ships, tracking information will be sent to the email address used at checkout if tracking is available. Tracking updates may take 24-48 hours to appear after the carrier receives the package.

Address Changes and Order Changes

Please review your shipping address carefully before placing an order. If you need to request an address change or order change, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or has been handed to the carrier.

Lost Packages

If tracking shows that a package has not moved for an unusual period of time or may be lost, please contact us with your order number and tracking number. We may ask the carrier to investigate and will help determine the appropriate next step based on the carrier's findings and the order status.

Damaged Packages

If your package arrives damaged, please keep the product, all packaging materials, and the shipping label. Contact us as soon as possible with clear photos of the outer box, inner packaging, shipping label, and damaged product so we can review the issue.

Delivered but Not Received

If tracking shows delivered but you cannot locate the package, please check around the delivery location, with household members, neighbors, building staff, or the local carrier office. If the package still cannot be found, contact us and we will help review the tracking information.

Split Shipments

Orders containing multiple items may ship in separate packages. If your order ships separately, you may receive more than one tracking number.

International Shipping

International availability may vary. Customers are responsible for any applicable customs duties, taxes, import fees, or local charges unless otherwise stated at checkout.