Return & Refund Policy

Last updated: September 1, 2026

30-Day Return Window

Kemeco Lighting accepts eligible returns within 30 days of delivery. This policy is designed to stay broadly consistent with the customer-friendly return standard used by major retail marketplaces such as Amazon, while applying to purchases made directly from kemecolighting.com.

Return Eligibility

To be eligible for a return, the item must be in its original condition, unused or not permanently installed, and returned with its original packaging, accessories, manuals, and all included parts. Proof of purchase is required.

How To Start a Return

Please contact us through our Contact page before sending any item back. Include your order number, the product SKU or model number, the reason for the return, and photos if the item arrived damaged, defective, or incorrect. We will provide return instructions after reviewing your request.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Keep the original packaging and provide clear photos of the item, packaging, shipping label, and any visible damage so we can review the issue and help resolve it.

Return Shipping

If the return is caused by a Kemeco Lighting fulfillment error, confirmed defect, or shipping damage, we will provide appropriate support according to the situation. For returns based on preference, compatibility, or other non-defective reasons, return shipping costs may be the customer's responsibility.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Your bank or card issuer may need additional time to post the refund after it is processed.

Items That May Not Be Eligible for Return

  • Items returned after the 30-day return window.
  • Items that have been modified, misused, damaged after delivery, or permanently installed.
  • Items missing original parts, accessories, manuals, or packaging.
  • Items returned without prior return authorization or proof of purchase.

Exchanges

If you need a different item, the fastest option is usually to return the eligible product and place a new order after your return request is approved.

Amazon Purchases

If you purchased a Kemeco product through Amazon, please start the return or refund request through your Amazon account so the order can be handled under Amazon's applicable return process.